Our mission is to provide affordable healthcare. We use HIPAA compliant cloud and online services to facilitate communication with other healthcare providers like specialists, pharmacies, laboratories and insurance companies.
Our healthcare providers and partners are subject to laws and regulations governing the use and disclosure of health information they create or receive, including the Health Insurance Portability and Accountability Act. We apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of the individually identifiable health information we store and process.
We collect information from you when you:
Enter information on our Services, such as when you register for our Services, use our Services to send a message to someone else, or complete a form;
Upload a document, image, or other data file on our Services;
Information we collect about you may include your name, address, telephone number, email address, or the information you enter on or upload to our Services.
Depending on the Services you use, we may also collect your billing information, including credit or debit card account information, or other forms of payment (“Payment Card Information”). By submitting your Payment Card Information, you expressly consent to the sharing of your information with third-party payment processers, banks and other third-party services. We do not store your Payment Card Information, nor do we have direct control or responsibility for your Payment Card Information.
We automatically gather information whenever you visit, log in, or otherwise interact with our Services, including when you receive emails delivered via our Services. We use the technologies to gather this information to enhance and operate our Services in a number of ways, such as to:
Save user preferences and information;
Preserve session settings and activity;
Enable support and security features;
Tailor the delivery of informational messages, media, advertising and other content; and
Analyze the performance and use of our Services and its various features and content.
Device Information: When you interact with our Services, we collect information about your Device such as the URL of services your Device is requesting and the referring web pages, your IP address, Device type, operating system, browser type, application identifier, and, under certain circumstances, the location information your Device sends to us.
Cookies & Similar Technologies: We may collect information about you and your Devices through cookies, web beacons, and similar technologies.
We may use the information we collect for the following purposes:
Operating our Services and developing new functionality and features;
Responding to questions and communications, or obtaining your feedback about our Services;
Providing you with more relevant content, including clinical support tools, assessments or medical-related information or services, patient support programs, advertising, or other programs appearing on our Services or third-party services;
Analyzing usage trends and patterns and measuring the effectiveness of content, programs, advertising or the features or functionality of the Services, including emails that may be sent by us to you;
Preparing reports for any of the purposes described in this Policy, including for current or future sponsors, advertisers or other partners to show utilization or trends about the use of our Services. Such reports may include demographic or other general user information, but will not include personally identifiable information unless the recipient has agreed to confidentiality obligations;
Safeguarding and protecting our Services, the information we collect, and the rights of us, our users or third parties, and in response to legal process;
Any other purpose described in this Policy or your User Agreement; or
When we otherwise have your permission.
We may share information you submit to us with third parties under the following circumstances:
When you choose to share such information through our Services, such as “one-on-one” communications between a provider and a patient or another healthcare provider;
With other medical providers that have agreed to confidentiality obligations;
When we share your Payment Card Information as described in the “Payment Information” Section above;
To protect our Services, the information we collect, and the rights of us, our users, and any third parties, including to verify your identity;
To detect, prevent, investigate, or address fraud, illegal activity, or violations of our terms and agreements;
In response to legal process, such as a search warrant, court order, or subpoena, or when we have a good faith belief that the law requires us to do so;
With our current and future subsidiaries or corporate affiliates or actual or potential investors;
In connection with a potential or actual sale, merger, transfer, exchange, reorganization or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by our Services. If such a transaction occurs, the acquiring company’s use of your information will remain subject to this Policy, as may be subsequently amended;
All data collected are subject to laws and regulations governing the retention, use and disclosure of health information they create or receive, including the Health Insurance Portability and Accountability Act of 1996, as amended from time to time, together with the regulations adopted thereunder (“HIPAA“).
Our Services can be used to facilitate one-on-one communications between other medical providers. Examples include:
Sending an appointment confirmation or other notification to another user;
Making a referral to another healthcare provider;
Sending a prescription to a pharmacy;
Sending a test requisition to a clinical laboratory; or
Sending a message to a patient.
In any one-on-one communication, users are sending information to one another or to an individual or entity who may not be a user of the Services. Depending on the message, this could include the sharing of contact and other personally identifiable information.
From time to time you may receive survey requests through emails or displays within our Services that request feedback on a variety of topics.