Absolute Primary Care

  • 702-425-5050

Absolute Primary Care

  • 702-425-5050

Privacy Policy

Privacy Policy & SMS Communication Policy
Absolute Primary Care Center
Effective Date: January 1, 2026
Last Updated: March 22, 2026

  1. Introduction

Welcome to Absolute Primary Care Center. We respect your privacy and are committed to protecting the personal and health information of our patients and website users.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, schedule appointments, communicate with us, or receive SMS/Text messages from our clinic.

Our policies are designed to comply with applicable privacy laws, healthcare privacy standards, HIPAA considerations, and A2P SMS messaging compliance requirements including TCPA and CTIA guidelines.

By using our website or communicating with our clinic, you agree to the terms outlined in this policy.

  1. Information We Collect

We may collect the following types of information:

Personal Information
• Name
• Phone number
• Email address
• Date of birth
• Insurance information
• Appointment details
• Medical information relevant to scheduling or treatment

Website & Technical Information
• IP address
• Browser type
• Device type
• Website usage data

This information is used to improve website functionality, security, and patient experience.

  1. Phone Call Recording

Phone calls to and from our clinic may be recorded for quality assurance, training, and documentation purposes.

These recordings may be used to:
• Verify appointment scheduling
• Improve patient service
• Maintain communication records

Recordings are stored securely and accessed only by authorized personnel.

  1. SMS / Text Messaging Communications

We may communicate with patients via SMS/Text messaging for non-marketing healthcare-related purposes, including:

• Appointment confirmations
• Appointment reminders
• Follow-up instructions
• Care-related notifications
• Clinic updates related to patient services

We do not send promotional or marketing text messages.

Message Frequency
Message frequency varies based on patient interaction and appointment activity.

Message & Data Rates
Standard message and data rates may apply based on your mobile carrier.

  1. SMS Opt-In Consent

Users must provide explicit written or digital consent to receive SMS/Text messages from Absolute Primary Care Center.

Consent is collected only through the following approved methods:

• Completing an online appointment request form on our website
• Signing a paper consent form during clinic registration (https://www.apcclv.com/wp-content/uploads/2026/03/reg-forms.pdf)

By submitting your mobile number through these methods and providing consent, you agree to receive non-marketing SMS messages related to your healthcare services.

Consent is not a condition of receiving medical care or services.

We do not use keyword-based opt-in methods (such as texting START) or verbal consent for SMS enrollment.

  1. SMS Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To stop receiving messages:
• Reply STOP to any SMS message
• Contact our office directly at 702-425-5050

Once you opt out, you will no longer receive SMS communications unless you provide new consent.

  1. Data Protection and Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Secure systems and servers
• Restricted access to authorized personnel
• Encrypted communications when applicable
• Secure data storage practices

We take reasonable steps to protect your information, though no system can guarantee complete security.

  1. Data Retention

We retain personal and communication data only as long as necessary for:

• Patient care and appointment management
• Legal and regulatory compliance
• Documentation and operational purposes

Data is securely deleted or anonymized when no longer required.

  1. Data Sharing and Third Parties

We do not sell, rent, or share your personal information or mobile number with third parties or affiliates for marketing purposes.

Information may only be shared when necessary for:

• Healthcare operations
• Legal obligations
• Secure service providers supporting our systems

All service providers are required to maintain strict confidentiality and data security standards.

  1. HIPAA Considerations

As a healthcare provider, we follow applicable healthcare privacy standards.

SMS/Text messaging is not always a fully secure communication method. By opting into SMS, you acknowledge and accept these limitations.

You may request alternative communication methods at any time.

  1. User Responsibilities

When communicating with our clinic via SMS, you agree to:

• Use appropriate and respectful language
• Avoid sending urgent or emergency medical requests
• Contact emergency services for urgent medical needs

SMS messaging is intended for administrative and care-related communication only.

  1. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian involvement.

  1. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

  1. Contact Information

Absolute Primary Care Center
Phone: 702-425-5050
Email: absolute@apcclv.com
Website: https://www.apcclv.com

SMS Privacy Policy
Effective Date: March 22, 2026

This SMS Privacy Policy explains how we handle your information when you opt in to receive SMS messages.

  1. Information Collected
    • Mobile phone number
    • Message interaction data
    • Consent records (web form or paper form)
  2. Use of Information
    • Appointment reminders and confirmations
    • Healthcare-related notifications
    • Patient communication and support
    • Compliance and recordkeeping
  3. Consent Requirement
    SMS consent applies only to Absolute Primary Care Center and is not shared with third parties for marketing purposes.
  4. Message Frequency
    Messages vary based on patient needs but are limited to necessary healthcare communications.
  5. Opt-Out & Help
    • Reply STOP to unsubscribe
    • Reply HELP for assistance
    • Call 702-425-5050 for support
  6. Data Sharing
    We do not sell or share SMS data for marketing. Data may be shared only with secure messaging providers.
  7. Security
    We implement safeguards to protect your data, but transmission is not guaranteed to be fully secure.
  8. Recordkeeping
    We maintain records of consent and opt-out requests as required by law.

SMS Terms and Conditions
Effective Date: March 22, 2026

By opting into SMS communications from Absolute Primary Care Center, you agree to the following:

  1. Consent
    You agree to receive non-marketing SMS messages related to your care.

Consent is obtained via:
• Website forms
• Paper intake forms

  1. Message Types
    • Appointment reminders
    • Care notifications
    • Clinic updates
  2. Message Frequency
    Varies based on care needs.
  3. Opt-Out
    Reply STOP at any time to unsubscribe.
  4. Help
    Reply HELP or call 702-425-5050.
  5. Charges
    Standard carrier message and data rates may apply.
  6. Privacy
    Your data is handled according to our Privacy Policy:
    https://www.apcclv.com/privacy-page/
  7. No Condition of Care
    Consent to SMS is not required to receive medical services.
  8. Changes
    We may update these terms at any time. Continued use constitutes acceptance.