Privacy Policy & SMS Communication Policy

Effective Date: 01/01/2026
Last Updated: 03/08/2026

1. Introduction

Welcome to Absolute Primary Care. We respect your privacy and are committed to protecting the personal information of our patients and website users.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, schedule appointments, communicate with us by phone, or receive SMS/Text messages from our office.

Our policies are designed to comply with applicable privacy laws, healthcare privacy standards, and messaging compliance regulations including HIPAA and A2P SMS communication requirements.

By using our website or communicating with our clinic, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When scheduling appointments or contacting our office, we may collect:

• Name

• Phone number

• Email address

• Date of birth

• Insurance information

• Appointment details

• Medical information relevant to scheduling or treatment

Website Information

When visiting our website, we may collect:

• IP address

• Browser type

• Device type

• Website usage data

This information helps improve website performance and security.

3. Phone Call Recording

For quality assurance, training, and patient service purposes, phone calls made to or received by our office may be recorded.

Recorded calls may be retained for a limited period to:

• Verify appointment scheduling

• Improve customer service

• Maintain documentation of communications

These recordings are stored securely and only accessible to authorized personnel.

4. SMS / Text Messaging Communications

Our clinic may communicate with patients via SMS/Text messaging for operational purposes such as:

• Appointment confirmations

• Appointment reminders

• Follow-up instructions

• Clinic updates related to patient care

We do not send marketing or promotional messages.

Message Frequency

Message frequency may vary depending on patient interaction and appointment activity.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier.

5. SMS Opt-In Consent

Users may provide consent to receive SMS/Text messages from our clinic through one of the following methods:

• Providing a phone number during appointment scheduling

• Completing an online appointment request form

• Sending a START or similar opt-in keyword via SMS

By providing your mobile number and consenting, you agree to receive non-marketing SMS communications related to your care or appointment.

6. SMS Opt-Out Instructions

You may revoke consent to receive SMS messages at any time.

To stop receiving text messages:

• Reply STOP to any SMS message

• Contact our office directly and request removal from SMS communication

Once we receive your request, your phone number will be removed from SMS messaging unless required for essential communications related to your care.

7. Data Protection and Security

We implement administrative, physical, and technical safeguards designed to protect personal and medical information, including:

• Secure servers

• Restricted employee access

• Encrypted communication when applicable

• Secure data storage practices

We follow applicable healthcare privacy standards to protect patient information.

8. Data Retention

We retain personal and communication information only as long as necessary for:

• Appointment management

• Patient care

• Legal and regulatory requirements

• Operational and documentation purposes

After the retention period, data may be securely deleted or anonymized.

9. Data Sharing and Third Parties

Subscriber information and mobile phone numbers will not be shared, sold, or rented to third parties or affiliates for marketing purposes.

We may share information only when necessary for:

• Healthcare operations

• Legal compliance

• Authorized service providers assisting with secure system operations

Any service providers we use are required to maintain appropriate confidentiality and security standards.

10. HIPAA Compliance

As a healthcare provider, we take patient privacy seriously and follow applicable healthcare privacy standards.

However, SMS/Text messaging may not always be fully secure. By opting in to SMS communication, you acknowledge and accept the potential limitations of mobile communication.

Patients may request alternative communication methods at any time.

11. User Responsibilities and Terms of Interaction

When communicating with clinic staff via SMS/Text messaging, users agree to:

• Use respectful and appropriate language

• Avoid sending urgent or emergency medical requests via SMS

• Contact emergency services for medical emergencies

SMS messaging should only be used for administrative or scheduling purposes unless otherwise instructed.

12. Children’s Privacy

Our website and communication services are not intended for individuals under the age of 18 without parental or guardian involvement.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect regulatory updates, technology changes, or operational adjustments.

Updated policies will be posted on this website with a revised Effective Date.

14. Contact Information

If you have questions about this Privacy Policy or wish to update your communication preferences, please contact:

Phone: (702) 425 4040
Email: absolute@apcclv.com

Website Compliance Notice

For transparency and compliance:

• This Privacy Policy is hosted on the same domain as the website

• A link to this policy is available in the footer of the homepage

• SMS communication procedures are clearly described in this policy

SMS Privacy Policy

Absolute Primary Care Center
Effective Date: March 9, 2026

Links:
Terms and Conditions: https://absoluteprimarycare.com/sms-terms
Privacy Policy: https://absoluteprimarycare.com/sms-privacy-policy
National Do Not Call Registry: https://www.donotcall.gov/

Introduction

At Absolute Primary Care Center, protecting your privacy is our priority. This SMS Privacy Policy explains how we collect, use, and safeguard your information when you opt in to receive text messages from our clinic. By enrolling in our SMS program, you agree to the practices described in this policy.

Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), FCC guidance, Campaign Registry requirements, and CTIA best practices.

1. Information We Collect

When you opt into our SMS messaging program, we may collect:

Phone Number
The mobile phone number you provide to receive text messages.

Message Interaction Data
Information related to SMS delivery and responses such as delivery confirmation or opt-out requests.

Consent Records
Documentation of how and when you provided consent (web form, verbal consent, or paper form).

2. How We Use Your Information

We use this information to:

• Send appointment reminders and healthcare notifications
• Send clinic updates or service alerts related to your care
• Respond to patient inquiries
• Maintain records required for regulatory compliance
• Improve communication and patient experience

SMS messages may include:

• Appointment confirmations
• Appointment reminders
• Follow-up instructions
• Clinic notifications

3. One-to-One Consent Requirement

Under FCC guidance, your SMS consent applies only to Absolute Primary Care Center.

Your mobile number and consent will not be shared with other companies or affiliates for marketing purposes.

4. Message Frequency & Data Rates

Message frequency varies depending on appointment activity or patient communication needs but will generally not exceed 3–5 messages per day unless related to appointment or care notifications.

Standard message and data rates may apply depending on your mobile carrier.

5. Opt-Out & HELP Instructions

You may stop SMS messages at any time.

• Text STOP to unsubscribe
• Text HELP for assistance

You may also contact us directly:

Phone: 702-425-5050
Email: absolute@apcclv.com

6. Data Sharing & Disclosure

Absolute Primary Care Center does not sell or rent your mobile number.

Information may only be shared with:

• SMS delivery providers or telecommunications carriers
• Technology vendors supporting messaging services

All service providers are required to maintain strict confidentiality and security standards.

We also comply with the National Do Not Call Registry unless you have explicitly opted into our SMS program.

7. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no communication system can guarantee absolute security.

8. Record Keeping & Proof of Consent

To comply with regulatory requirements, we maintain records of:

• Opt-in consent
• Opt-out requests
• Timestamps and consent methods

These records may be retained as required by TCPA and other applicable regulations.

9. Changes to This Policy

Absolute Primary Care Center may update this policy periodically as laws or messaging practices evolve.

Updates will be posted on our website. Continued use of SMS messaging services indicates acceptance of the updated policy.

10. Contact Information

If you have questions about this SMS Privacy Policy or wish to update your SMS preferences, contact us:

Absolute Primary Care Center
Email: absolute@apcclv.com
Phone: 702-425-5050

SMS Terms and Conditions

Absolute Primary Care Center
Effective Date: March 9, 2026

Introduction

By opting into the SMS messaging program provided by Absolute Primary Care Center, you agree to receive recurring text messages such as appointment reminders, clinic updates, and healthcare notifications.

These Terms comply with TCPA regulations and CTIA messaging guidelines.

1. Opt-In Consent

Participation in our SMS messaging program requires explicit consent.

By opting in, you agree to receive SMS messages from Absolute Primary Care Center only.

Consent is not shared with third parties or affiliates.

You may opt in through the following methods:

• Website form
• Paper intake forms during clinic registration

2. Message Frequency

Message frequency varies but typically includes appointment reminders and healthcare notifications.

Messages will generally not exceed 3-5 per day unless related to appointment or care notifications.

3. Opt-Out Process

You can stop messages at any time.

Reply:

STOP — unsubscribe immediately
HELP — receive assistance

You may also contact our clinic directly.

4. Terms of Consent

Your consent to receive SMS messages is voluntary and not required for receiving medical care or services.

Messages sent are informational in nature, such as:

• Appointment reminders
• Care notifications
• Clinic announcements

5. Privacy Policy

Your mobile number and SMS data are governed by our Privacy Policy:

https://absoluteprimarycare.com/privacy-policy

Information is used only for messaging services and patient communications.

6. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier plan.

Absolute Primary Care Center is not responsible for carrier charges.

7. Record-Keeping & Compliance

We maintain records of SMS opt-ins and opt-outs, including timestamps and consent methods, to comply with regulatory requirements.

8. Changes to Terms

Absolute Primary Care Center may update these Terms periodically.

Significant changes will be posted on our website.

Continued participation indicates acceptance of updated terms.

9. Disclaimers & Liability

SMS delivery depends on mobile carrier networks and technology providers. Delivery times cannot be guaranteed.

Contact Information

Absolute Primary Care Center
Phone: 702-425-5050
Email: absolute@apcclv.com